man enjoying online supports

About Araluen

araluen imagining better red picture

Araluen is a vibrant community where people’s opinions matter

We provide quality NDIS disability services and supports for adults with intellectual disabilities. Our sites are located in Melbourne’s north-east suburbs.
Araluen began in the 1960s by a group of frustrated parents. These families started a playgroup for their children in a garage in Kew because there were just no better options for people with intellectual disability at the time. By forming their own group, these families created a place where their children could belong, be safe and learn outside their homes.
Those parents went on to start the service that has grown to become Araluen as we’re known today. Ever since then, our progress has been based on imagination and determination. Araluen continues to embrace change for the exciting new opportunities it can bring. We listen to people. Then we do our best to respond with high-quality, safe supports that lead to a better life for participants.

Our Vision

Imagining and achieving better lives

Our Mission

Inspiring, empowering and supporting people to have great lives!

Our Values & Behaviours

Treat you with patience, honesty, courtesy & kindness

    • We have zero tolerance of bullying, harassment, abuse and neglect and will investigate every allegation.
    • We warmly welcome everyone.
    • We involve you in discussions and consider your opinions in decisions that impact you.
    • We hold each other accountable to our values and behaviours.
blue circular shape with white text that says see you and a white line drawing of an eye

See you for who you are, the skills and experiences you have, the contribution you make, and what you are striving to achieve.

    • We value each other’s skills, experiences, and contributions.
    • We embrace diversity and take the time to see and understand a perspective that is different to our own.
    • We are observant and responsive to each other’s needs.
    • We recognise and celebrate individual achievements.

Listen to you, to make you feel understood, validated, affirmed, valued, and connected.

    • We look, listen and learn to understand each other.
    • We communicate with you using your preferred method of communication.
    • We make time to discuss things that matter to you.
    • We respond with respectful discussion and work together to resolve issues.

Encourage, support, and help you to learn and grow to have a life full of possibility, choice and independence.

    • We encourage and help each other to be our best by giving and receiving feedback.
    • We share what we know, teach each other and keep learning to improve.
    • We strive to give everyone what they need to make their own decisions.
    • We promote choice and independence by supporting people to advocate for themselves and others.

Excite, motivate, encourage, and challenge you, to discover your moments to shine. 

    • We embrace and engage in creative activities that bring value and joy.
    • We challenge ourselves to explore new ideas and opportunities to achieve better outcomes.
    • We learn from our mistakes and see them as opportunities to improve what we do.
    • We celebrate achievements along the journey.

We are stronger together, achieving better outcomes for all.

    • We put our participants at the centre of everything we do.
    • We build good relationships and partnerships that  benefit the community.
    • We actively advocate to drive positive change.
    • We consult to understand all points of view.

Our Support Bases

At each of our locations, we offer many on-site learning activities and supports. From home base, you can learn the skills you need to achieve your goals. Then you can branch out into the community with increased self-confidence and abilities. Some of our sites are located right next to public transport. So this puts you within easy reach of useful public facilities.

Araluen’s Support Bases are located across Melbourne’s northeast suburbs. We are proud and active members of the Banyule, Nillumbik and City of Whittlesea communities, and the surrounding areas.

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226 Old Eltham Road
Lower Plenty 3093

Ph: Orana (03) 8457 3060
Ph: Administration 1300 020 625

2- 6 Turnham Ave,
Rosanna, Vic 3084

Ph: 03 8457 3146

27 – 29 Station Street,
Diamond Creek, Vic 3093

Ph: (03) 8457 3135

12 Hurstbridge-Arthurs Creek Rd,
Hurstbridge, Vic 3099

Ph: (03) 8457 3135